Customer portal

As a MasterTurbo customer you have access to your own customer portal where you can review your order history, returns, warranties, back orders and outstanding invoices.

Login

If you are already a customer, you will have received your login details from us; if you are not yet a customer or do not have login details, please contact us.

You have access to the customer portal via our TecDoc or Aldoc web shops.

Go to the Customer portal

Functionalities

Below is a brief description of the functionalities you can expect from our customer portal.

For a more detailed overview of all functionalities, you may download the manual from our customer portal here.

Order history
View your order history for the past year on a line by line level, including searching by order date, order number, item number, purchase number, etc.

Returns
Request return shipments by selecting items in the order history and then creating a return order.

You can also receive a status overview of all returns submitted, including whether the goods have been received and when, whether they have been approved or rejected, the reason for rejection, and the credit amount plus credit invoice.

Warranties
You can submit a warranty request by filling in the digital warranty form, where it is possible to upload multiple attachments (e.g., photos, videos, etc.).

This includes a status overview for all warranty requests, including submission date, status pending, status accepted, the amount to be credited and credit note, etc.

Download the overview of the complete warranty request procedure here.

Back orders
Here, you can see an overview of all open purchase order lines with the expected delivery date for each line.

Invoices
This is an overview of all outstanding purchase invoices with invoice date, due date, amount already paid, outstanding amount plus a copy of the invoice.